Delivery & Returns
Christmas stuff: Any orders placed from Dec 23 onwards will be sent from 4 Jan. We're doing our best to get your orders placed before then out; please bear with us, we are a family business with staff affected by the recent highly infectious Covid outbreak.
First important note: Items like cushions and lampshades are hand-made to order, please wait up to 4-6 weeks for completion and delivery. Prints may also take two weeks or so. Special editions are usually in stock. We are a family business and distinctly not Amazon, so ask you to please bear with us.
Second important note: You are responsible for any import duties on your items. To compensate, we do not charge shipping on higher-value items (currently most pieces priced over £500 although this is subject to change).
Third important note: We cannot authenticate DiFaced Tenners OR other Banksy ephemera purchased from other sellers. Emails requesting this may not be responded to.
Contact us via firstname.lastname@example.org. This will get you directly through to the studio where the returns and deliveries are dealt with. We cannot respond to social media DMs about returns and deliveries.
Here's the usual info:
Our returns policy lasts 14 days from the receipt of your item. So you have two weeks to tell us if you'd like to send it back, and if your request fits within that timeframe then we can complete the refund. If 14 days have gone by since your purchase was received, unfortunately we can’t offer you a refund or exchange.
When your delivery arrives please check the items just in case there's any damage. Damages are actually rare but we know that many of us keep (for example) prints in the packaging until they go the framers. We cannot accept correspondence regarding damage after the two-week grace period dating from your delivery arriving.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Late or missing refunds (if applicable)
Refunds will be issued within 14 days of a written agreement.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
Unit 15 & 16
Tortworth Business Park
To return your product, you should mail your product to:
Unit 15 & 16
Tortworth Business Park
You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.